5 Point Pledge

Our Difference

“The way Remodeling should be.”
Unfortunately many Builders do not have a squeaky clean image. There are so many nightmare stories out there and regrets from homeowners on who they selected for their remodeling project.
  • No guidance during Construction. 
  • Ignoring the little things 
  • Poor craftsmanship 
  • Not showing up when they said they would 
  • Cost overruns 
  • The project taking longer than it should 
  • Not coming back to fix problems.
Since we started our business we have been focused on reversing that negative image.

Our “5-Point Pledge” to you:

“Building Projects the way they should be built”

1. Personal Attention
We strive to provide our customers with the utmost personal attention possible. When a project commences, we all become one team with the same goal. We will guide you through the construction process every step of the way (all the way through completion). We try to keep the process FUN and limit the stress. We will assist you in design, product selection, scheduling, and maintenance/warranty education. 

2. Attention to Details
The “little things” are extremely important in a construction project. Without identifying and performing the little things of a project properly, the overall outcome can be compromised. Our customers are often surprised by the complete documentation of our proposals and agreements. We do this to ensure there are no omissions or discrepancies throughout the project. Our detail-oriented, meticulous approach is the key to the project going smoothly and achieving the final outcome you desire.

3. Excellence in Craftsmanship and Scheduling
We strive to execute the building of your project precisely with quality products and installation. We construct your project as if it were our own personal home. The little things are tended to, so the outcome is what is desired. If items are not built to your (or our) standard, we will address them quickly and in a timely manner.
Thrilled homeowners have their projects started and completed on time. We will work within your timelines to the best of our ability. When our team arrives on a project – we stay committed to it all the way through to completion. 

4. Worry Free Installation.
Our customers value knowing that we will be running and managing the job from start to finish. We take care of all the materials, schedules and every little detail of the job – so you don’t have to. We strive for a “spotless” jobsite and are very respectful of our customers’ personal property. No stress and worry free. 

5. Our “Stuff Happens” Warranty.
Life is full of imperfections and “stuff happens”… And when it does, we’ll be right there to deal with it. Whether it is a scheduling conflict, a damaged product, a mid-project change or just an “oops”…stuff happens. It is how we address the occurrence is what sets us apart from our competition. We quickly attend to the situation…no excuses or blame. We come to an outcome that is satisfactory to the customer and address the issue quickly. We provide the Rochester Home Builders Association warranty, we offer the additional 2-10 Home Buyers Warranty and we stand fully behind our product.
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